At JIANZHI PTE. LTD., we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, our customer support team is here to assist you.
1. Return Eligibility
Return Window
You may request a return within 30 days from the date of delivery.
Return Conditions
To be eligible for a return, items must:
- Be unused and unopened
- Remain in their original packaging
- Be in the same condition as received
Proof of Purchase
A valid proof of purchase, such as your order number or receipt, is required for all return requests.
Return Authorization
Please contact our customer support team before sending any return. Unauthorized returns may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Products marked as "Final Sale"
- Products that have been opened, used, damaged, or altered after delivery
- Items returned without original packaging
For health and safety reasons, opened or used supplements may not be eligible for return.
2. Return Process
To request a return, please contact our support team with:
- Order number
- Reason for return
- Photos of the product (if damaged, defective, or incorrect)
Once your return request is reviewed and approved, we will provide the return instructions.
Shipping Costs
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
We recommend using a trackable shipping method when returning items, as we cannot guarantee that returned packages will be received without tracking information.
3. Refunds & Processing Time
Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
Internal Processing
Approved refunds are processed within 3 business days.
Refund Timeline
Refunds will be issued to your original payment method.
Please allow 3-8 business days for the refund to appear on your account, depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund after 8 business days:
- Check your bank account or credit card statement again.
- Contact your bank or payment provider, as processing times may vary.
- If you still have not received your refund, please contact our customer support team.
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Order number
- Photos of the product
- Details about the issue
Our customer support team will review your request and work to provide an appropriate solution as quickly as possible.
Contact Information
Company Name:
JIANZHI PTE. LTD.
Email:
service@jianzhifit.com
Company Address:
112 ROBINSON ROAD, #03-01, ROBINSON 112, SINGAPORE 068902