When Will My Order Be Processed?
We want to make sure your order reaches you as quickly and smoothly as possible.
Please carefully review your order details, including product selection and shipping information, before completing your purchase. Once an order has entered the processing stage, changes or cancellations may no longer be possible.
Orders are typically processed within 2-3 business days after payment confirmation. After processing is completed, your order will be shipped according to the selected shipping method.
Depending on the shipping destination and product availability:
- Orders shipped from local warehouses typically arrive within 3-5 business days.
- Orders fulfilled from international warehouses typically require approximately 10-15 business days for final delivery.
Please note that processing and delivery times may be extended during public holidays, promotional periods, or unexpected circumstances.
Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Shipping costs are calculated based on the package weight, destination, and selected shipping method.
For international orders, customers are responsible for any applicable customs duties, import taxes, or related fees.
Tracking Your Order
Once your order has been shipped, tracking details will be provided via email.
As the recipient, you are responsible for monitoring your shipment status and responding to any requests from customs authorities or the shipping carrier.
If a package is returned to the sender or delivery fails due to the recipient's inability to provide required information, complete customs procedures, or respond to carrier notifications, we may not be able to provide a free replacement or refund.
Delivery
Delivery times may vary depending on your location and local customs procedures.
Your package may be delivered by your local postal service or a local courier partner. In some areas, packages may be delivered together with your regular mail service.
If you are unavailable at the time of delivery, your local carrier may leave a notification with instructions for collection or redelivery.
Please note that customs clearance procedures may require additional time and may affect the estimated delivery date.
Taxes & Duties
International shipments may be subject to import taxes, customs duties, or other fees when arriving in the destination country.
These charges are determined by local customs authorities and are the responsibility of the recipient.
JIANZHI PTE. LTD. is not responsible for customs fees, import duties, or taxes charged by the destination country.
For further information regarding customs charges, please contact your local customs office.
Customs & Regulations
Customers are responsible for checking their local import regulations regarding dietary supplements and wellness products before placing an order.
JIANZHI PTE. LTD. cannot be held responsible for packages delayed, rejected, or restricted due to local customs regulations or import requirements.
Foreign Transaction Fees
If your payment card is issued in a currency other than US Dollars (USD), your bank or card issuer may apply exchange rate differences or foreign transaction fees.
These fees are determined by your financial institution and are not controlled by JIANZHI PTE. LTD.
For details regarding foreign transaction fees, please contact your bank or card provider.
Currency
Our product prices may be displayed in your local currency for convenience. Final payments are processed according to the currency shown during checkout.
Cancellation / Order Changes
If you need to modify or cancel your order, please contact us as soon as possible.
We process orders quickly, and once your order has entered fulfillment, been packed, or shipped, we are unable to make changes or cancel the order.
For assistance, please contact:
Email: service@jianzhifit.com
Company Information
Company Name:
JIANZHI PTE. LTD.
Company Address:
112 ROBINSON ROAD, #03-01, ROBINSON 112, SINGAPORE 068902